Sending to the official repair center

The product must be returned properly packaged in order to avoid any transport damage. If possible re-use the original product’s packaging.

Any part that needs to be sent for service needs to be clean. In case of parts with direct contact with patients, these need to be sterilized, left the in the sterilization pouch and sent together with the sterilization report.

Device back to Mectron

Form

RMA Number*

Company*

Address*

Address (extra)

Country*

City*

Zip code*

Telephone*

Email*

Contact person*

VAT number

Document date

Transport information

Reason for delivery*

Number of packages*

Gross weight Kg.*

Net weight kg.*

Package type*

box

bench

other

Package type other

Items

Item 1 - Description

Item 1 - Serial Number

Item 2 - Description

Item 2 - Serial Number

Item 3 - Description

Item 3 - Serial Number

Item 4 - Description

Item 4 - Serial Number

Item 5 - Description

Item 5 - Serial Number

Item 6 - Description

Item 6 - Serial Number

Full description of the failure / problem

Description of the failure / problem row 1

Description of the failure / problem row 2

Description of the failure / problem row 3

Description of the failure / problem row 4

Term 1*

In case we receive parts which are not sterilized, we will invoice you 25,00 € related to the proper sterilization process performed internally. Please present us the validation proof of the performed sterilization process.

Term 2*

In case you are not accepting the offer, we will invoice 35,00 € as handling fee (shipping, internal handling, personal costs).

Term 3*

I authorize the processing of my personal data pursuant to the GDPR (Regulation EU 2016/679)

By clicking on the “Submit” button a filled-in document will be generated and you will see a link from which you can download it. Please print this document and attach it to the package to be sent.

Don't fill this field!

Non European Country?

List of Goods for NON EUROPEAN Countries

Sending to the official repair center

Device back to Mectron

Non European Country?

Packaging instructions