Privacy Policy

Introduction

MECTRON S.p.A., with registered office at Via Loreto 15/A, 16042 Carasco, Genoa, Italy (hereinafter “We” or “MECTRON S.p.A.”), undertakes to safeguard and respect your personal data. MECTRON S.p.A. believes that a security policy concerning its business processes, capable of guaranteeing a high level of protection for personal data and company data processed through IT systems and/or on paper, is a distinctive and qualitative factor that contributes to its success. Such a policy also helps reduce the risks of economic damage, loss of competitiveness, deterioration of the company’s image, and civil or criminal penalties arising from possible incidents.

MECTRON S.p.A. also believes that its Total Quality system cannot disregard the security aspects inherent in the processing of personal data. It is not possible to state that its products meet the quality requirements established by MECTRON S.p.A. unless they also include the relevant aspects concerning the security of personal data.

This privacy statement defines how we will process the personal information that you provide to us. Please read the following carefully in order to understand our practices regarding the processing of your personal data and the reasons that could lead us, with your consent, to disclose such data to third parties.

By visiting MECTRON S.p.A. websites, registering for a service and/or providing personal information, you accept and consent to the processing of your personal data in accordance with the practices described in this privacy statement. Our websites may contain links to and from other partner websites, advertisers, affiliated companies or other relevant websites. If you click on one of these links, please be aware that these companies have their own privacy policies and that we cannot be held responsible for those policies. We encourage you to review these policies before sending your personal data to third-party websites.

Types of Personal Data Collected by MECTRON S.p.A.

We may collect and process personal data concerning you. You may provide us with your personal information when filling in forms on our websites or paper forms at events, or during telephone conversations, e-mails, messages or in other situations. You may send this information to us when registering on our websites, subscribing to a service, requesting newsletters or reporting a problem with our websites.

The information that you provide may include:

• Your name
• Your home address
• Your e-mail address
• Your telephone number
• Your language preferences
• Your country preferences

We may also receive and process your personal data through other websites that we manage. We work closely with third parties, including commercial partners, subcontractors providing maintenance and delivery services, advertising networks, analytics service providers, research agencies and credit agencies. For this reason, we may also receive information about you from these parties.

We may also collect information required to administer our websites, including:

• Internet Protocol addresses
• Browser type
• Internet Service Provider
• Number of clicks
• Time-zone settings
• Browser plug-in types and versions
• Operating system and platform
• Products viewed or searched for

Collection and Use of Personal Data by MECTRON S.p.A.

We acquire and process your personal data only where there is a lawful basis for doing so, for example when processing is necessary to initiate or perform a contractual relationship with you, to pursue our legitimate interests, including direct marketing activities, to comply with legal or regulatory obligations, or where you have provided your authorisation. MECTRON S.p.A. may use your personal data for some or all of the following purposes.

Marketing

We may use your personal data to provide information about products or services in our range that we believe may be of interest to you, to provide information about goods and services similar to those you have already used, and to customise the content displayed to you. You may object to the processing of your personal data for direct marketing purposes at any time. In that case, we will stop processing your personal data for those purposes.

Customer Service

We may use your personal data to provide customer assistance, communicate with you about your product, notify you of changes to a service, allow you to use interactive features of our services where you have chosen to do so, and respond to requests for information, complaints and general feedback regarding our products.

Website Administration

We may use your personal data to administer our websites and internal operations, including:

• Product development
• Problem solving
• Data analysis
• Testing
• Research
• Surveys
• Statistical analysis

We may also use this information to improve our websites and ensure that their content is presented in the most appropriate manner for your computer or other device.

Behavioural Analysis

We may process your personal data anonymously, without profiling individual users, in order to prepare aggregate assessments of customer behaviour, administer our systems and produce statistical information regarding browsing paths and activities.

Microsoft Clarity

We partner with Microsoft Clarity to understand how visitors use and interact with our website through behavioural metrics, heatmaps and session replays, with the aim of improving our website and services. Website usage data is collected through first-party and third-party cookies and other tracking technologies in order to analyse content popularity and online activity. We may also use this information for website optimisation and security purposes.

For more information about how Microsoft collects and uses personal data, please consult the Microsoft Privacy Statement.

Protection of Minors’ Personal Data

MECTRON S.p.A. does not intentionally collect personal data from minors, and its websites are not designed to be used by minors. Should MECTRON S.p.A. become aware that it has accidentally acquired personal data relating to a minor, it will delete such data immediately.

Data Retention

Unless otherwise required by law, MECTRON S.p.A. retains personal data only for as long as is strictly necessary for the purposes for which it was initially collected:

• Information concerning legal transactions between you and MECTRON S.p.A. is retained for 10 years after the end of the legal transaction, in accordance with the general limitation period applicable to civil claims under Italian law.
• Billing information is retained for 10 years after the end of the accounting year to which it relates, in accordance with Italian accounting and tax legislation.
• Technical information is retained for 6 months from the time it is transmitted to or collected by MECTRON S.p.A.
• Contact details, including names, postal addresses, e-mail addresses and telephone numbers, used for direct marketing purposes are retained until you request their deletion or otherwise object to or withdraw consent for such processing.
• In order to avoid profiling, behavioural data is retained in anonymous form.

Sharing Your Personal Data

We may share the personal data that you provide with members of our group, including our affiliated companies, parent company and subsidiaries, for legitimate business purposes.

MECTRON S.p.A. may perform certain activities through third-party suppliers engaged to provide specialised services, for example to assist us in improving our websites or marketing our products. The personal data you provide may be shared with these suppliers so that they can perform the agreed activities. These suppliers are instructed to use the information received exclusively for the purpose of providing their services on behalf of and in accordance with the instructions of MECTRON S.p.A.

MECTRON S.p.A. requires such third parties, including those located in a country other than the country from which you accessed MECTRON S.p.A. or its services, to comply with all applicable requirements concerning the protection and security of personal data. MECTRON S.p.A. will not share your personal data with third parties intending to use it for their own direct marketing purposes unless you have provided specific consent for such use.

If MECTRON S.p.A. sells or acquires a company or business, it may disclose your personal data to the prospective seller or purchaser of that company or business.

MECTRON S.p.A. may disclose personal data without your consent where such disclosure:

• Is required or authorised by law
• Is required by a law-enforcement authority for the investigation of unlawful activities
• Is necessary in an emergency, in connection with unlawful activity or in another reasonable circumstance requiring competent authorities to be notified

Location Where Personal Data Is Stored

We will not transfer your personal data to recipients located outside the European Economic Area unless:

• The third country in which the recipient is located guarantees an adequate level of personal-data protection
• We have implemented a lawful data-transfer mechanism and adopted all necessary safeguards to protect your personal data
• We have entered into an appropriate legal agreement and implemented an applicable data-transfer mechanism

In the event of a transfer outside the European Economic Area or to a country that does not guarantee an adequate level of personal-data protection, we are required to inform you. You also have the right to ask us which appropriate safeguards have been adopted to protect your personal data.

Security Measures

Access to your personal data is restricted to our employees and to third parties that we believe require access to such information in order to provide the information or services requested by you. We use appropriate security measures to ensure that your personal information is stored securely.

If we have provided you with a password that allows access to certain areas of our websites, or if you have chosen that password yourself, you must not disclose it to anyone. Security measures have been implemented on our websites to protect the information under our control against loss, misuse and alteration.

However, no method of transmitting data over the Internet is completely secure. Although we have implemented appropriate security measures to protect your personal data, we cannot guarantee that the transmission of data to our systems will be completely secure. Any transmission of data is therefore carried out at your own risk. Once we have received your information, we will apply appropriate security measures and procedures designed to prevent unauthorised access.

Your Rights

You may contact us at any time to request access to your personal data. Upon request, we will provide you with a copy of the personal data in our possession. You may also ask us to correct inaccurate personal data or delete the information that we hold about you.

We are legally required to retain certain information concerning transactions. Consequently, in some circumstances, we may not be able to completely delete all of your personal data.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in each marketing e-mail. You also have the right to be informed about the existence of any automated decision-making processes concerning you.

If you believe that the processing of your personal data infringes European data-protection law, you have the right to lodge a complaint with the competent supervisory authority in your country of residence or in the European Union country in which you believe the infringement occurred. You may exercise your rights by contacting us using the details provided below.

Changes to This Privacy Policy

MECTRON S.p.A. reserves the right to amend this privacy policy at any time. We encourage you to visit this page regularly in order to remain informed about any changes made to the policy. The date shown at the bottom of this page indicates when the privacy policy was last updated.

Contact Details

If you have any questions, comments or requests concerning your personal data, please contact us at: privacy@mectron.com.